Contact Us

Here to Help

We are always here to hear from you and answer your questions and concerns. You may find answers that you are looking for in our FAQs or by contacting us through the channels listed below.


Frequently Asked Questions

Saudi Customs has a dedicated FAQ portal to answer your most common questions. Please use this valuable information to answer any questions you may have.



Contact Saudi Customs

You can submit your requests to Saudi Customs using the below links



Other Ways to Contact Saudi Customs

Please contact the Saudi Customs team through any of the below channels


Customer Service Center

For inquiries, suggestions and complaints concerning the services provided by the General Customs Authority, kindly contact us via the following channels:

call us 19993

mail info@zatca.gov.sa

time 24\7


Urgent Security Reports

To report suspected cases of smuggling, kindly contact us via the following channels:


call us 1910
966114208417+

mail 1910@customs.gov.sa

time 24\7


Balag

To report the violation cases of laws and regulations, while ensuring confidentiality of the reporter

Link